FAQs Enzo London
GENERAL
If you’re unable to find our Contact Us page, feel free to email our team directly at info@enzolondon.com.
Yes! We believe in slow, intentional drops rather than mass production. Keep an eye out for new colours, styles, and limited editions launching throughout the year.
Join our mailing list to be the first to know about launches, exclusive offers, and Enzo London news.
We’re always open to working with riders, influencers, and ambassadors who share our passion for style and performance. Please reach out via our Contact page here or by sending an email to info@enzolondon.com
Our current collection runs from size XS to XL. You can find a full-size guide
here.
Some of our pieces are made in limited quantities. If your size is sold out, sign up for restock alerts on the product page - or keep an eye out for new drops.
At this time, we do not offer personalisation, but limited capsule collections with unique detailing are on the horizon. Sign up to stay informed.
Our pieces are designed in the United Kingdom and crafted with trusted international partners who share our dedication to quality and ethical production.
ORDERS
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery every step of the way.
If you need to make changes, please contact us as soon as possible. While we’ll do our best to help, we can’t guarantee changes once an order is processed.
SHIPPING & RETURNS
We ship worldwide. Delivery options and times will be shown at checkout.
Yes. Duties and taxes may apply depending on your country; these are the responsibility of the customer.
Yes, we accept returns within 30 days of delivery, provided items are unworn, unwashed, and in original condition. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@enzolondon.com.
Currently, we recommend returning your original item and placing a new order for the piece you would like.
We offer free worldwide shipping on all orders over £120. For orders under £120, shipping is charged at £4.95 within the UK, £14.95 for EU destinations, and £19.95 for the rest of the world. Once dispatched, UK orders typically arrive within 3–4 working days, EU orders within 6–7 working days, and international orders within 12–18 working days.
Tax and Duty charge
All orders shipping outside the UK may be subject to local taxes and duties. These charges are determined by your country’s customs authority and are outside of our control. We kindly advise you to contact your local customs office for an estimate of applicable fees before placing your order.
Payment of any taxes and duties is the sole responsibility of the customer.
Orders cannot be cancelled or refused due to non-payment of these charges. If duties and taxes are not settled promptly, your shipment may be destroyed without the possibility of a refund.
By placing an international order with us, you acknowledge and accept these terms.
If your question hasn't been answered here, please get in touch and we would be more than happy to help.